NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Charges for unused

I have been charged for services that I havnt used and can't speak to anyone via live chat. Just going round in circles. Can you please contact me as theses services have cost me over £100.

Change parental pin.

I just love it when Now say 'its easy' 'cos nothing ever seems to be. You cannot 'view' your existing pin in the privacy of your own account plus when they email you access code for forgotten pin change It doesnt work! Tried 4 times now. I dont know ...

How to delete unwanted enteies from "My TV"

Some programs I have only reviewed or finished watching (e.g. after the last episode of a series) still remain in the "My TV" section, either in the "Watchlist" or "Continue Watching" sub-sections. Also, some series I watch regularly appear only in ...

Resolved! Movies are repeated

The now TV is good but the down side is the movies are repeated for a whole month and when you search for the won you want the chances are you won't get it.

Resolved! Why does my internet keep dropping?

I mean this is ridiculous. Happens several times a day. End up using my data because I’m unaware the connection has dropped so many times. This is so stupid.

Prime video not opening

For the past couple of days Prime Video hasn't been working at all on our black box. It opens, but then says to sign in... however from this point the whole system freezes, and we have to restart. I've reset the box, removed the app, updated the ap...

Resolved! Remote control

I have lost my Now TV remote control.My Now TV box is a few years old now and has the blue Now TV logo on top and in the front panel.Will any Now TV remote control work with this box or does each version have its own specific remote control? Thank yo...

Black Now TV box resetting

Recently whilst watching TV the black Now TV box switches to the Now TV screen, does this several times then might work for a minute then do it again. I've noticed the light at the front of the box illuminates brighter than is normal, before going ba...

Remote syncing when remote has no sync button

My now tv box (black with blue writing) remote is not synced with the box and the remote does not have a sync button. So the question is how do I sync the remote with the box? Thanks for your help.

Now TV down???

I cannot access now TV on either box, laptop or phone. Anyone else? Keeps telling me not connected to the internet even though all devices are and there's no issue with h broadband

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