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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 33 replies
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Faulty Black NOW tv box

I have a purple screen with white lines and dashes,  nothing else. I believe the box is faulty but it is a few years old. TV working fine, and everything else has been checked. Online chat has been flashing the waiting dots for over an hour now and t...

CAMMY by Advocate
  • 2 replies
  • 2 thanks


Be careful with these scammers taking money from your account wen not supposed to very rude on the phone asked for a English person as the communication wasn’t the best and they refused. I will be taking my custom else we’re 

Leiwis by Advocate
  • 5 replies
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Resolved! Set up my device

I want to know how to set up my now TV box.. I had it probably about three years ago but then stopped using it but now would like to use it. How do I set it up?

Green by Advocate
  • 4 replies
  • 1 thanks

Six. Digit code.

My black box has been working fine for a couple years yesterday had to reboot it. Got a code on the TV to enter into my phone. Six digits. Keep doing it. I just keep getting writing on my phone tiny red writing saying the code is wrong , re-enter don...

4me by Advocate
  • 0 replies
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Ovp_00012 now content cannot be viewed in this country. Uk

Yes I've resetted my router disconnected it for 30 mins Yes I've check that my broadband provider hasn't located me as anywhere else but the UK Yes I've hard reset my now tv black box Yes I've changed billing card  Yes I've checked latest updates etc...

Monk by Advocate
  • 3 replies
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my now tv remote won’t work or pair even after adding new batteries ive tryed pairing it disconnecting cables everything nothing seems to work if anyone has anything that could help would be grateful thanku

john1 by Advocate
  • 2 replies
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Resolved! Can watch nowtv

Hello for the past 2 days my now tv has been malfunctioning.  It either talks to shows pictures but not both. How do I fix it

Marques by Observer
  • 5 replies
  • 2 thanks

Now tv

My mum has had her Nov tv for box for years now stop working spoken to someone from customer service they said to get replacement online but I need help as I can’t find it I hope someone can help thank you 

Box by Advocate
  • 2 replies
  • 1 thanks

Resolved! Connection light flashing

The connection light in my box has started flashing during the day when I am not using it. As far as I know it functions perfectly normally when connected and in use.  It is permanently connected to the TV via an HDMI lead.

StuartC by Advocate
  • 1 replies
  • 1 thanks