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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 33 replies
  • 0 thanks

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Resolved! Channel 4 app not working

Not been able to access the Channel 4 app for past few weeks, just says 'this is embarrassing' and displays an error message. I've checked the system and everything is up to date and I've tried turning the box completely off and back on. Any suggesti...

Resolved! No Ethernet plug in

Hi,we don’t have an Ethernet plug in in our new house so not sure how to get our wifi to work. Will now tv install one for us? Is there anything else we can do?thanks!

Remove control

Hi I received my router.  I also went for the £6.99 TV package.Do you get a remote control as well? Thanks

Levelken by Advocate
  • 1 replies
  • 1 thanks

Resolved! Can't watch any programmes through my NOW / Firestick connections on my TV

Hi,Everything was working fine but now when I switch to NOW on my TV and select a channel from terrestrial TV like ITV or C4, I can see and hear the ads, but when the prog starts I get a spinning circle and error message saying 'Oops.  Something went...

Kayree by Mentor
  • 6 replies
  • 4 thanks

Lines across screen

 Hi there, Can anyone offer some advice please. Photo below to show the problem I’m getting when I switch my tv and box on:    I’ve switched everyone off and still the same problem comes up. 


nowtv stuck in 'Let's get started'

 Now tv worked OK initially for 14 days, then after one month of non usage it started ok, worked for 3 days and then suddently is stuck in YouTube. Followed the instructions to reset the box and router, now it is  stuck in 'Lets get started'  and can...

now device 4500sk - No Apple T

I have two devices one has Apple TV and one doesn’t. Can anyone help as I would like it working. Many thanks in advance. 


Sky Sports loads buy soon freezes and a blue circle appears! Tried switching everything off, leaving it for a while, then switching everything on again. This happens repeatedly. Help!

Resolved! Disney+

I only just subscribed to Disney+ and within a week it stopped working on my Now TV box. I understand I might need to get a new one? However when I try to contact NOW TV I can't get through to anyone and I'm getting angry and I don't really want to s...

Lizzie1 by Advocate
  • 8 replies
  • 7 thanks