Stuck in loop/won't accept password

[Anonymous User]

So this has been like it for 48 hrs.ive reset the box and it won't accept my password even though it works absolutely fine on my iPad.

Any clues what to do next?

[4268 · Accepted solution]

@Anonymous User unfortunately the boxes are playing silly sods at the moment. Don't reset the box or your password. You may find that the old tech fall back of unplug plug back in works.

[Anonymous User]

Ok ta

will try later and get back to you.

[Anonymous User]

Now working so thanks 

can now log into box with same password it was refusing so that's quite odd but there you go...

it's updated my apps and all working.

[4268]

Great glad it is working again.

[mattvincent1999]

Still nothing 

[gavs82008]

@mattvincent1999 

Still nothing for what?
What have you tried? 

You done a full factory reset to the box?

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

[mattvincent1999]

Thanks changed password still nothing computer brain-dead 

[gavs82008]

@mattvincent1999 

Have you done a factory reset to the box? As I have demostrated in the earlier post.