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Anonymous User
Not applicable

Something went wrong every 20-30 mins or so

I am not sure what's going on but recently when I'm watching live channels on my box. Every 30mins or so I keep getting this pop up and I have to back to home screen.


It's happening frequently and really ruins the enjoyment of watching a live channel!


I've tried factory resetting using secret menu, re registering device etc. I was speaking to somebody on live chat called Jessica for help and she emailed me, I replied to the email and her email box is full... So can't even get support??


I tried Ethernet cable instead of WiFi etc. All of my other devices are working fine in the house and no internet issues. So I have no idea what's going on and believe it's the box or now TVs end ?


Any help or acknowledgment of this issue would be great, is anybody else having this issue ?


Legend 5
Legend 5

@Anonymous User 

Don't own one of the old Now TV boxes, so can only post some troubleshooting links.


However I would pop back ton Live chat to sett if you can get it resolved with anothe member of staff


FYI that I do not work for NOW, just a NOW customer trying to help