@Josie
Posting on here means noting when it comes to broadband as support NEVER come on and post on the forum. You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Also you tagged this in the wrong section of the forum, You put it in the streaming stick/box which is NOT the router.
FYI that I do not work for NOW, just a NOW customer trying to help
