Hi @Anonymous User
Because you mentioned an engineer i am assuming your are awaiting for your NowTV Broadband to be activated ?
Where i am guessing you have been sent a Hub 2 Router like shown in the picture below.
The Hub 2 box is purely a Router for access to the internet and doesn't come with any remote controller.
Make sure you read the instructions inside of the box on what you need to do.
If you want to stream TV shows or movies to a television set for example you need to provide your own playback devices (have a read of the link below on ways to watch NowTV).