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joanna54
Advocate

‎31-07-2022 10:42

Broadband outage

My broadband has been down since yesterday evening. There is automated message when calling which says Now is aware of the issue but it would be nice to know how much longer it will take?  I am in Buckinghamshire. Any one else is affected? Thanks 

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4 REPLIES 4
MikeG1
Advocate

‎31-07-2022 11:24

Landline and broadband both down in N Somerset. Apparently work planned tomorrow morning but not working now!

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gavs82008
Legend 5
Legend 5

‎31-07-2022 12:06 - edited ‎31-07-2022 12:15

In response to MikeG1's comment

@MikeG1 @joanna54 

This thread title is for the TV streaming box, not the router. 
For any broadband issues you need to call the team. On the forum you won’t get any updates.

See link below for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
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MikeG1
Advocate

‎01-08-2022 16:10

In response to gavs82008's comment

Thanks, its working again today anyway

joanna54
Advocate

‎03-08-2022 17:41

All working from Monday. It was a broadband issue due to outage. 

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