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Iz1
Mentor

‎12-06-2023 8:10

Error Code CVF:-42803

Checked for updates, logged in an out, switched of Tablet but still same error message when I try to play downloads?

0
4 REPLIES 4
gavs82008
Legend 5
Legend 5

‎12-06-2023 9:03

@Iz1 

Are you getting an error when trying to stream without the downloads?

FYI that I do not work for NOW, just a NOW customer trying to help
0
Iz1
Mentor

‎12-06-2023 13:01

In response to gavs82008's comment

Thanks for reply. No error message only appears when trying to watch downloads

0
RoyB
Legend

‎12-06-2023 14:44

In response to Iz1's comment

@Iz1 

How are you trying to play them, from the browser, or direct in the App?

Normally, I would advise you to try another browser or to delete and reinstall the app, but I worry that this might result in your downloads being deleted 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Iz1
Mentor

‎13-06-2023 8:07

Issue now appears to be resolved! I pad storage was almost full - I deleted some downloads and now able to play the the rest of them? Thanks for replies 😀