Day pass

[Chris12]

I purchased a day pass for the first game of the season with the offer of having 6 months mobile access (same offer as last year which worked perfectly).  I watched the game but unfortunately after this game my mobile access has been cut off.  

I am trying to contact NOW TV but it seems impossible to actually get though to anyone!

Can anyone help?

[gavs82008 · Accepted solution]

@Chris12 

The mobile membership takes up to 10 working days to get to your account. When did you take out the day membership?

[Chris12]

Thank you Schnapps. I bought the day pass in August and still haven't received access to the mobile service. But thank you for your help.

[schnapps]

Hi @Chris12 

If you purchased the Day Sports Membership back in August then it's been more then 10 working days for the Mobile Sports offer Membership to be automatically added to your NOW account.

Did you get an email from NOW saying that the Mobile Sports Membership has been automatically applied to your account?

Also is there any sign of the Mobile Sports Membership on your online NOW account under the My Membership section?

NOW don't have a telephone number for TV streaming customers and you need to go through NOW live chat by clicking the green chat online button towards the top of this link page below (don't click on the get help quicker button which is a chat bot).

Or alternatively send them a message using the web form on the same link below.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[schnapps]

Hi @Chris12 

Any error message when you try one of the five permitted Sky Sports channels such has Sky Sports Premier League for example on your mobile phone.

I am assuming because you mentioned the start of the season that you purchased the Day Membership that the Mobile Sports Membership has been on your account for a couple of weeks.

Is the Mobile Sports Membership still showing online on your NOW account under My Membership?

If using an iPhone then have you tried a fresh NOW App download from the phone Apps Store and a full fresh power restart on the phone before logging back into the NOW App again on your phone.

[Chris12]

Thank you I will try this now.

[RoyB]

 @Chris12 @schnapps 

@gavs82008 asked the key question here:- 

When did you take out the day membership?

Without knowing this, I see that different interpretations of the timeline, and thus of the fault, if any, being observed, are possible 😢

[Chris12]

Thanks RoyB. 

[schnapps]

Hi @RoyB 

If you read the OP post, they said that the purchased a Day Sports Pass at the start of the football season (which for the Premier League was around the 12th of August 2023) so the Mobile Sports Membership should have been added by now.

Though let the OP come back and confirm the actual date they purchased the Day Sports Pass with the six months Mobile Sports Membership offer deal.

@Chris12 I have just been over on NOW Twitter (X) and apparently NOW are encountering issues with the NOW App login for iOS devices, so at the moment I would hold off signing out of the NOW App on your iPhone or downloading a new fresh App until NOW have fixed the problem with iOS devices their end.

You can still try a full power down on the phone whilst still signed in on the existing NOW App on your phone.

[schnapps]

If think I will let @Chris12 come back with further information, just in case they wasn't referring to PL football and was talking about the start of something like the NFL which started on the 7th of Sept or perhaps another sport.