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SRFman
Mentor

Annoying (incorrect) concurrency error

I have the NOW TV app on my Android 11 phone and a Sports subscription but I don't have the Boost.

I have two Chromecasts, one upstairs and one downstairs. After I have finished watching upstairs I select "stop casting" in the app. When I go downstairs and try and start the programme in the app ready to cast to the downstairs Chromecast I get the following error message :

Concurrency Error. Oops! Viewing has stopped as you're streaming simultaneously on the maximum number of devices. To watch on this one, you'll need to stop playback on one of your other devices.

But, as I have mentioned, I have already stopped casting upstairs, so why am I getting this message? I have tried clearing the app cache, forcing the app to stop and restarting my phone but it still takes at least 10 minutes before I can start watching again.

Why is there such an annoying delay in allowing me to swap my viewing device?

Thanks
Steve

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5 Replies
RoyB
Legend 5
Legend 5

Re: Annoying (incorrect) concurrency error

@SRFman 

 

Now need to be sure you have gone from the other device.

 

But if I were designing this, the dialogue would go:-

You have reached the maximum number of devices allowed.

Do you want to stop one to continue here? If so, please select one:-

(Up to three devices listed here)
Or if there is only one, the line would be:-

Do you want to stop it to continue here? If so, please select it:-

(One device listed here)

 

As Now can force a remote logout on any device they choose, I’m pretty sure they can force a remote stop on the stream, without going as far as forcing a logout.


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Mark_Weinreb
Legend 5
Legend 5

Re: Annoying (incorrect) concurrency error

@SRFman One thing you could try is to unplug the power lead from the chromecast (as well as stopping casting) before watching on your other tv.

 

From my own experience, chromecast devices seem to “hang on” to the stream for a few minutes after you stop casting to them. Presumably in order to make reconnecting faster.

SRFman
Mentor

Re: Annoying (incorrect) concurrency error

Yes, agree. The app should be more intelligent!

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SRFman
Mentor

Re: Annoying (incorrect) concurrency error

Yes, thanks. I will try switching off the power to the Chromecast. Even though I shouldn't have to do that!

Cheers

Rackers
Advocate

Re: Annoying (incorrect) concurrency error

Did it work though? 

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