Kids pass on Xbox 360

[Anonymous User]

Is there any update as to when we can watch the kids pass on the Xbox 360 please?

[Andy]

@Anonymous User

Welcome to the forum.

Unfortunately kids pass won't be available on Xbox 360, YouView or LG Blu-Ray players. You'll need to use a different supported device to watch. More details here

http://help.nowtv.com/article/NOW-TV-Kids-Month-Pass

[Anonymous User]

We have a Kids Pass and have watched Victorius, Big Time Rush, Ninjago on XBox360 but now are unable to do so - why?

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us. I apologise for any inconvenience the Xbox 360 not supporting the Kid's Pass may have caused.

I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂

Thanks

Rob

NOW TV Team

[Anonymous User]

Not good enough. I paid for kids pass so my kids can watch in their room on their Xbox360. Just saying we can't us not good enough. Fix it

[Anonymous User]

Can you please explain why the xbox 360 doesn't support kids pass if it supports everything else seeing as most people with kids in the age group that pass is aimed at would have 360s for them instead of the more expensive consoles and we shouldn't have to buy a different device just to be able to access one pass

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us.

I completely understand your position. Unfortunately the update will not be supported on their system.

I apologise for any inconvenience this may have caused. We're available on 60+ devices; you may find that you had a compatible device without realising.

You can find a handy list for reference here. If you would like help setting one of these up, please let us know.

Thanks

Rob

NOW TV Team

[Anonymous User]

Completely agree with other posts. My kids always watched nowtv on Xbox 360 will now be cancelling account as unless we can get through virgin TiVo I will not be forced to upgrade my console.

[caseyb1993]

@Anonymous User Do you have any other devices?

http://help.nowtv.com/article/Supported-devices

[Anonymous User]

No way, I signed up for the kids pass after getting rid of virgin so the kids could continue watching nickleodeon, specifically because I thought it could be watched using the Xbox 360.

When I learnt it couldn't be watched on the Xbox 360 I wasn't happy but thought I'd be able to sort it on my amazon firestick. Guess what, its not supported on that either.

Is there any plan to change so that I can use devices I own, I don't want to have to buy more stuff just to watch

[Anonymous User]

I totally agree, I recently signed up but unable to use on fire stick, Xbox 360 or wii. I was a bit annoyed but then spotted an offer in Tesco for 3 months kids pass plus standard box for £12.50. You also get 500 extra club card points which can be worth up to £20 if you use the club card boost for days out. For me, this was a no-brainer.

I've just set it up and you can pause, fast forward and rewind on the standard box (no need for the smart box for these functions).Once the free trial is up I will enter the voucher for the 3 months. This is still a lot cheaper than going through sky, BT etc just for Nickelodeon. 

I'm not an employee of Nowtv or Tesco, just thought I'd share this. 

[schnapps]

@Anonymous User

Add the 3 month voucher now before the 14 day trial expires.

Don't worry you will still get the full duration of the trial together with the additional 3 months.

Make sure you apply the voucher before your trial expires. 

[Anonymous User]

Cheers Schnapps, I didn't know that - much appreciated

[schnapps]

@Anonymous User

Yeah, if you leave the 3 month voucher after the trial finishes, you will find that the NowTV automatic computer system will take money out of your account for £2.99 each month until you apply the voucher code.

Also, if you don't want to continue with the kids pass after the 3 month voucher period, make sure you cancel the kids pass before the voucher expires or again you will be charged £2.99 every month until you cancel.

[schnapps]

Hi  @Anonymous User

My posts above is on the assumption that you want the 3 month kids pass to start straight after your 14 day free trial finishes and you don't want to save the 3 month voucher for a later date (is that correct) ?

Should you want to keep the 3 month voucher for a later date in the future, then make sure you cancel the free 14 day trial before it expires (don't worry you will get the full 14 day duration) then just add the voucher when you a ready in the next few months.

Hopefully you want the 3 month voucher to roll on straight after the trial finishes where my initial post would be the correct procedure.

Just thought i would add some further information for clarification, just in case somebody else stumbles on my post on this thread in the future.

[Anonymous User]

Yes, spot on, I'll be starting the 3 month straight away. Thanks for that, much appreciated.