cancel
Showing results for 
Search instead for 
Did you mean: 
JamesP13RRN
Advocate

Oak island season 10 episode 22 missing AGAIN!!

So now episode 20 and 22 are now missing!! What am i paying for here with the entertainment package??

please sort ASAP otherwise I’ll be seeking refunds. 

16 REPLIES 16
gavs82008
Legend 5
Legend 5

@Stef4nie 

You’re always best to speak to staff directly on live chat or email support. As the “ContentTeam” do come on to post but only when they are tagged in and more importantly available to do so. 
Live chat by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Address for support in the below picture.

IMG_0325.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
Stef4nie
Mentor

@ContentTeam any updates yet? Is the episode on Wednesday even going to be there?

Isherwood
Mentor

@ContentTeam any update? Over 20 days now without information or a satisfactory resolution.

gavs82008
Legend 5
Legend 5

@Isherwood @Stef4nie 

Since the Team seem to be “on holiday” have you complained through one of the methods in my post earlier?

FYI that I do not work for NOW, just a NOW customer trying to help
Stef4nie
Mentor
Hi,

Yeah I did and they said I would receive an email with an update but
nothing yet.

Think I've given up hope it will be sorted by tomorrow. Don't think
anything will appear although I hope I'm wrong.

Isherwood
Mentor

Yup, 2 weeks ago with the same response with a promise to email.  I was invited to reply using the same subject in title and they would get back to me.  I’ve replied 3 times in the last couple of weeks and had no reply.

Stef4nie
Mentor

They are on 😄 whoop. Happy watching