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Frustrated2
Advocate

No picture

I have no picture on the F1 testing from Bahrain - the issue started on Wednesday afternoon and has continued today. It initially came on, but then went black. The sound remains. Any ideas how to fix this?

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Frustrated2 

What device?
What have you done to try and resolve? 

FYI that I do not work for NOW, just a NOW customer trying to help
Frustrated2
Advocate

MacBook, Safari. Have removed cookies, closed browser. No difference

gavs82008
Legend 5
Legend 5

@Frustrated2 

Report with staff via live chat. Make sure to be signed in and use the 'How to get in touch' drop down.

https://help.nowtv.com/get-in-touch/tv/problems-watching-now

FYI that I do not work for NOW, just a NOW customer trying to help