No channels

[Anonymous User]

Don't have any of the entertainment channels or cinema channels, can't find any way to contact NOW to find out  what is going on.

[gavs82008]

@Anonymous User 

Can you explain what you mean you don’t have any channels? 

What device are you using? 

Do you definitely have a cinema and entertainment membership? 

[Anonymous User]

Hi

Turned on Now and only have the tv apps, no entertainment channels or any cinema channels, payments up to date and was all fine yesterday so can't work out what'  happened.

[Anonymous User]

I have the same problem, just get an advert and then nothing, unable to watch any programs on the entertainment channel.

[gavs82008]

@Anonymous User 

What device are you using? 

Have you tried to delete and reinstall the app? 

Have you tried to unplug your router for a few minutes? 

[Anonymous User]

Thanks for the reply, am using a now tv stick

[gavs82008]

@Anonymous User 

Can you elaborate what device your using.

Is it a LG TV with the NOW app?

Is it an Amazon fire stick?

Is it a NOW stick?

Are you definitely logged into NOW? 

[Anonymous User]

Thanks for the reply, I am using a now tv stick

[gavs82008]

@Anonymous User 

Are you definitely logged into NOW?

[Anonymous User]

Yes, it brings up all the TV channels eg more 4, itv hub, bbc i player etc but no entertainment or cinema channels w2hich i am subscribed to.