24-11-2022 14:49
So I watched from season 1 to season 4 of New Amsterdam that all have captions which was great until episode 20 - No captions?! whats going on?
Is this a glitch or something?
There is no speech bubble icon available.
Come on Sky, this is 2022 and we should all have access to information.
Solved! Go to Solution.
16-02-2024 17:39
@ContentTeam You’ve just recently launched The Real Housewives of Amsterdam for us to watch in UK. However, there is no way to switch on subtitles & trust me I have tried literally everything!!!!! Help us out & enable us to switch on subtitles so that we can actually watch the Housewives in this part of the world PLEASE!!!! Thank you!
24-11-2022 14:55
@ContentTeam can you investigate for @Anonymous User ?
25-11-2022 14:17
Hi @gavs82008 @Anonymous User
thanks for raising this, we will look into this and get back to you as soon as possible
* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you
16-02-2024 17:39
@ContentTeam You’ve just recently launched The Real Housewives of Amsterdam for us to watch in UK. However, there is no way to switch on subtitles & trust me I have tried literally everything!!!!! Help us out & enable us to switch on subtitles so that we can actually watch the Housewives in this part of the world PLEASE!!!! Thank you!
05-12-2022 20:53
Hi @Anonymous User I hope you meant,S4 ep 20, doesn't have subtitles? Can you please try again and let us know if it still doesn't have subs. Thanks for you patience.
06-12-2022 12:11
It took a while for the ep 20 to have subtitles. I'm now waiting for ep 22 to have captions even though it was live last wednesday. Is there any reason why it's slow providing captions when other episode get captions straight away?
16-02-2024 19:27
It’s a bit bizarre to choose your own request as the Accepted Solution here 😢
Have you somehow magically solved your issue just by clearly stating it? 🤪
But the real answer is that this series is on Hayu, and Hayu does not have subtitles on Now.
Have you tried proper Hayu, direct from Hayu themselves? Though I don’t know if this is any better in this regard…
23-02-2024 11:35
Why don't you cancel and go direct with Hayu? Or Amazon?
23-02-2024 12:46
@gavs82008 correctly divines what I meant; sorry if that wasn’t clear 😢