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Anonymous User
Not applicable

Can’t watch the sport.

I cannot watch sky sports on Now on my firestick as it keeps saying oops something went wrong, I’ve tried everything I can think of turning my the router off and on numerous time etc and still nothing. It’s ridiculous as I mean it’s not like it’s free. 

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

Check to see if your Amazon fire stick needs a system update. As I know this can prevent apps from working as they should.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GTW7A7AUYMKWNVYA

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Anonymous User 

 

Or try a restart:-

 

https://www.firesticktricks.com/restart-firestick.html

 

Hopefully it won’t need a Factory Reset as that is a bit drastic; Restart cures many ills, though.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Does the message appear on other playback devices when watching NOW ?

 

If so and the basic stuff doesn't get rid of it, then i have seen this message pop up when there is a rouge ip address on a Router.

 

Maybe try powering down the Router for around 20 minutes or try a full factory reset on the Router.

 

I am also assuming you are not using a VPN on your Router or Stick if you can't clear the message.