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Boost AND adverts!

Tried to watch TV show. A McDonalds advert came on but I have Boost active! I tried a few times. I only have the one account. Anyone have any ideas? TIA

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gavs82008
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Re: Boost AND adverts!

@Forum 

Have you tried to log out and log back in to your device? 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Re: Boost AND adverts!

@gavs82008 

 

Thanks for the reply. Unfortunately this did not work. I've tried:

 

- Uninstalling/reinstalling app

- Signing out and back in to NOW

- Signing out of device (Roku Express 4k) and back in

 

Still have an active Boost membership and still seeing adverts (Pizza Hut, McDonalds etc) . Any further advise from anyone appreciated. 

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gavs82008
Legend 5
Legend 5

Re: Boost AND adverts!

@Forum 

It’s odd as I have heard some weird issues going on with Boost mainly down to the changes relating to stream reductions. 

Definitely  sounds like you’ve down what you can do on your end. 
Another suggestion is you could try using your phone data just to see what happens?

 

Maybe best to head onto live chat and report the issues your having with still getting third party adverts even having boost.

Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Re: Boost AND adverts!

@gavs82008 

 

Thanks. Raised it with them Sunday night, no reply as of yet.

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Re: Boost AND adverts!

@gavs82008 

 

Contacted Now 4 times on Chat. First three CS reps blamed my devices. Fourth rep looked into my account and said there was an 'error' with my Boost sub and fixed it. 

gavs82008
Legend 5
Legend 5

Re: Boost AND adverts!

@Forum 

Awesome, glad you got it sorted. Despite having to go through 4 agents!


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.