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Ianmc777
Advocate

Error message on Xbox one HDCP can’t watch live sports

Can anyone help get my now tv sports working I’ve paid and can’t watch.ty 

4 REPLIES 4
RoyB
Legend

@Ianmc777 

If neither of the above sets of advice work, we need to know the make and model of TV involved. As HDCP blocking normally occurs when you try to use a device without HDCP compliance; of which there are two levels, one for HD content, and a later one for UHD:-

https://www.lindy.co.uk/hdcp-explained-i460#

As Now is HD at most, you may be able to get away with a device that is only compliant with the earlier standard by not accidentally sending out UHD from the Xbox One.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Ianmc777
Advocate
It’s not the tv or Xbox as both were working last year and I have watched
movies on it in past two weeks I bought the sports pass and it gives error
gavs82008
Legend 5
Legend 5

@Ianmc777 

See this thread.

https://community.nowtv.com/t5/Offers-Vouchers/Cinema-offer-unable-to-watch-on-TV/m-p/616407#M11258

FYI that I do not work for NOW, just a NOW customer trying to help
Nitro
Scholar 3

change your hdmi cable