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JakeJohns
Observer

Device limit

I reset my password and logged out of all devices. Firstly, it didn’t log me out of my PlayStation even though it said no devices were active. Now when I try and stream it keeps giving me the device limit error code when there are no other devices streaming 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@JakeJohns 

You need to cleanly exit the steam by clicking back until you get to the homepage. Simply closing the app or logging out won’t do. If you don’t cleanly exit the stream you’ll be forced to wait 10 mins (approx)

To avoid this you can take out boost.

https://help.nowtv.com/article/what-is-now-boost

FYI that I do not work for NOW, just a NOW customer trying to help