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Activity in Broadband

Resolved! Router box says brilliant broadband

Hi there,I signed up for the super fibre package in my new flat. Activation date isn’t until Tuesday 26th September. My router arrived today and the box says ‘brilliant broadband’ which I know is one of the other (cheaper and slower) packages. Do all...

Landline fault

This is so frustrating.  I cannot receive calls on my landline and I have been trying to contact Now Tv about this using my mobile phone and I can never get through.  I wait for over half an hour and then give up.  This eats into my phone credit.  Wh...

Connection keeps disconnecting

When I connect to the broadband, it keeps dropping out and disconnecting. I have split the wifi into 2 hubs - 2.4GHz and 5GHz to see if the connection was any better but the issue keeps persisting. Additionally, resetting the router, unplugging and p...

Redders by Advocate
  • 11 replies
  • 1 thanks

Resolved! Engineer not turned up

I had a scheduled engineer visit for today between 8am - 1pm to install broadband and phone line. No one has arrived or called or messaged yet and it's almost 5pm! The line didn't activate itself either. So I called Now TV, but I was only told to wai...

Anica by Newbie
  • 5 replies
  • 1 thanks

Phone connected without internet

My TV can access internet. But now not my phone. It's connected without internet. Have not been able to do any tests or checks since installes as just says oops! Cant check my service.Is this the power of their internet Im paying for - 1 tv using wif...

TTAASS by Advocate
  • 7 replies
  • 4 thanks

Go live date passed

So my go live date was yesterday and still.... My wifi does not work? Why are now so bad... This was an address move.  Last time it took them 4 months to get my wifi working!!!!!!!!

Jayw04 by Newbie
  • 4 replies
  • 1 thanks

Nitter to view Twitter/X posts from NOWHelpTeam

It is sometimes useful to see Twitter/X posts from NOW's Help Team to see if there are common problems. If you don't have a Twitter account, you can use one of the Nitter instances to see recent messages, without the inconvenience of using the Twitte...

seebee by Mentor
  • 0 replies
  • 1 thanks
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