Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎10-01-2016 20:33

Stopped working altogether on Apple TV

Now Tv has stopped working on the new Apple TV. It had been working fine but now nothing. I've restarted, talen the plug off but nothing works. All I see is a black screen. Is the service down?
0
42 REPLIES 42
caseyb1993
Legend 5
Legend 5

‎10-01-2016 22:11 - edited ‎10-01-2016 22:11

@Anonymous User Hello, try these help pages for a start. Smiley Happy

http://help.nowtv.com/article/Viewing-problems-Apple-TV

http://help.nowtv.com/article/Slow-loading-or-buffering-on-Apple-TV

 

If these don't help, click the blue contact us button at the bottom of one of the help pages. On the next page you can live chat the team who will help you. Smiley Happy

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

‎10-01-2016 22:13

Thanks!
Those are for a completely different problem though. In my case the app doesn't work at all. I have up to 70mpbs speed and video works in all other apps.
caseyb1993
Legend 5
Legend 5

‎10-01-2016 22:15

In response to Anonymous User's comment

@Anonymous User You can still use the live chat option anyway to talk to the team.

Good luck! Smiley Happy

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
0
Anonymous User
Not applicable

‎11-01-2016 12:48

In response to Anonymous User's comment

Hi @Anonymous User

 

Thanks for posting, sorry that you've had issues with the app. We've had no problem with the service. So we can look into this further can you let me know when the black screen appears? Is it as you select the app or when you try to view content?

 

Cheers

Ranj

NOW TV Team

0
Anonymous User
Not applicable

‎11-01-2016 14:37

In response to Anonymous User's comment
It's as I open the app. There's the spinning wheel then it all goes black. A few minutes later it exits the app.
0
Anonymous User
Not applicable

‎11-01-2016 16:26

In response to Anonymous User's comment

Hi @Anonymous User

 

Can you confirm if you have tried the steps given by @caseyb1993?

 

If not would you be able to give them a go as they do usually help.

 

Alternatively, we will be able to investigate this in more depth over Live Chat.

 

You can find the Live Chat team here: http://po.st/tZt3rN

 

Thanks

 

Rob

NOW TV Team

0
Anonymous User
Not applicable

‎11-01-2016 18:10

In response to Anonymous User's comment

those steps are not really relevant... all other video plays well and it's not buffering as it doesn't go anywhere near that as the screen remains black, there's no video options coming up 

0
Karl-F
Community Manager
Community Manager

‎11-01-2016 20:01

In response to Anonymous User's comment

Hi @Anonymous User, 

 

Sorry to hear that this issue is still on going. 

 

Can you please let me know if you are able to factory reset your Apple TV? 

 

Are you then able to let us know how you get on? 

 

Thanks, 

Karl

NOW TV Team

0
Anonymous User
Not applicable

‎11-01-2016 20:23

In response to Karl-F's comment
It seems ok now.
Maybe there was a temporary fault and noone else noticed? 🙂
0
Related Content