liars

[jim1]

doubled my cost.. asked to cancel... told its cancelled... get home to find its renewed at double the cost... 

someone must be on commission and fiddling please sort out

[redchiz1 · Accepted solution]

Good moan. No point doing it here though, NOW won't respond. You need to contact them directly, try searching for "complaint" on the help pages. 

[jim1]

feel completely mugged off... i have cancelled over the phone now. i had to repeat questions several times to get the right answer and confirm cancelled. have no signed up with vodafone.... They could offer me free broadband for life and i would decline... sorry cant deal with unethical companies!

[gavs82008]

@jim1 

As @redchiz1 says, no staff from broadband EVER come on here and deal with customers. You need to call them in the morning. See link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[jim1]

Feel completely mugged off... i have cancelled over the phone now. i had to repeat questions several times to get the right answer and confirm cancelled. have no signed up with vodafone.... They could offer me free broadband for life and i would decline... sorry cant deal with unethical companies!

[Jayach]

Obviously I don't know exactly what has happened in your case, but you should have been aware of the increase that will occur at the end of your discounted period.

And they do say they require 30 days notification of cancellation.