Account and Billing - Broadband - Page 91

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Broadband Renewal - Dementia

Hello Experts, My lovely 83 year old mother-in-law suffers from mixed dementia. We moved her from a basic BT landline with anytime calls to Now Broadband last September, so she could use her Smart TV for catch-up and perhaps Amazon's Echo. She has no...

My broadband and phone line activation

Hi, I have an account for tv and, when I called to arrange broadband and phone(porting my current phone number from current supplier to yourselves as this can't be done online) I was given a different account number. When I log on I can only find my ...

Delivery address is showing as installation address?

My broadband goes live today and i checked to see whether this has happened yet, my delivery address was different to the installation address and when i went to check on the updates it said the installation address was my delivery address. However w...

Early termiation for super fibre & landline

Hi I just wanted to clarify early termination fees for super fibre and landline. I've just taken a rental of a property we plan to stay long term (we are renting from relatives so aren't bound by a 12 month contract). We plan to stay in the property...

Broadband

Hello. I know coronavirus is a concern, but I would just simply like some clear answers to my questions. I placed an order for broadband on 22/08 - and chose 01/9 for my activation date - a week before I had to start using the broadband for universit...

Cannot Log in to App (cannot log in please try later)

I have been trying to log onto my Now TV account unsuccessfully for at least 2 weeks. I get the message - Cannot Log in, please try later. I have changed password both times, an email says it worked but I get an error on the browser (an error occu...

Email - payment overdue

I have just received an email saying that my payment cannot be taken for my broadband - nothing wrong with my card or bank account and there's more than enough money to cover the payment. Interestingly a newly set up (this is the first month) additio...

Will hub be delivered before I move

I ordered Nowtv broadband to go live on 21st September 2020 however I don't move to the new property (where it will be set up for) until the 19th September 2020. I'm worried the hub will be sent before I have moved and no one will be there to take it...

Now broadband have sent email saying i,m closing my account to switch to bt!! This is not right .

Now broadband have sent email saying i,m closing my account to switch to bt!! This is not right .I,ve not authorised anyone to close my account to goto bt.

Switching from year contract to monthly before two week grace period

A week ago (tomorrow) my Now TV broadband was started. We were planning on moving house with it but now we will not be able to get into the new house in a timely manner and will therefore be spending a period of time at a family members house. Is the...

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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Broadband Renewal - Dementia

My broadband and phone line activation

Delivery address is showing as installation address?

Early termiation for super fibre & landline

Broadband

Cannot Log in to App (cannot log in please try later)

Email - payment overdue

Will hub be delivered before I move

Now broadband have sent email saying i,m closing my account to switch to bt!! This is not right .

Switching from year contract to monthly before two week grace period

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

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