Account and Billing - Broadband - Page 7

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Pro rate charges

Hi this morning I checked to see how much my new bill will be I new that it was going up so it’s £28.50 okay not happy about that but it is what it is but they’ve added on a pro rate charge which is an extra £20 something pounds bringing my monthly b...

Error

Now to get a error code QVP 00005 off

Acivation date

Can I pick an activation date in the future?when setting up an account its giving me a date of today.

Just moved from Three mobile broadband to Now broadband and have STAC code

Hi have signed up already with activation date soon on my broadband, and have a STAC code from Three which I need to pass to you to end my old mobile broadband contract? How do I do this please ?

Monthly contract not as agreed!

Hi, I managed to upgrade my fast fibre to super fibre with a discount. The man I online chatted with was called Ryan. He said that he could get the monthly price down from £43.99' to £35.00 per month. However, I've just noticed that on my accounts bi...

Cancelling Broadband

I am out of contract and wish to cancel, is there period of notice I have to give, or can i just cancel once i find a new service. Regards

Accidentally bought the fab fibre broadband package rather than the super fibre, who do i call??

I bought the Fab Fibre broadband package and need to change to super fibre - must've accidentally clicked something during the purchase process. How do I change this? My landline installation isn't coming for another 2 weeks and i want to do this bef...

Interent keeps saying connect with no Internet

My interent keeps saying connected with no interent but after 5mins it would come back on so I had the engineer out yesterday to fix it and it started to work but today it started to do it again but this time it won't come back on. Any idea how to ge...

Connection dropped

Despite having made my past-due payment, my connection status remains suspended.

Resolved! Returning NOW Broadband Customer - Old Broadband Plan Still Showing in 'Bills & Payments'

We just re-joined NOW Broadband after a couple of years away and the set up switching from our previous supplier went smoothly which was great, but for some reason the 'Bills & Payments' section of our account on the NOW website isn't showing our new...

Community

Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Pro rate charges

Error

Acivation date

Just moved from Three mobile broadband to Now broadband and have STAC code

Monthly contract not as agreed!

Cancelling Broadband

Accidentally bought the fab fibre broadband package rather than the super fibre, who do i call??

Interent keeps saying connect with no Internet

Connection dropped

Resolved! Returning NOW Broadband Customer - Old Broadband Plan Still Showing in 'Bills & Payments'

New Billing up £20

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

New Members