Account and Billing - Broadband - Page 69

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Billing and trouble contacting

My bill is paid on the 23rd of every month, has been since 2019, at the rate of £25 (for the last year or so). I have checked and all bills have been paid. 23rd December I was billed and paid £50 instead (I didn't even realise). Then less than two we...

False negative email

Hi. Just signed up for now BB and phone. Received usual welcome email notifications outlined my new account details and contract information etc. Then have been sent an apology email with following details."We're really sorry but we've had to make a ...

Didn't receive my final settlement amount £10.27 after cancellation the broadband service.

Hi Team, Myself Mr.Pramod Kumar singh, my NowTV broadband account no-624251317530, I didn't receive my final settlement amount £10.27 after cancellation the Now Tv broadband service, It was due on 20-Dec-2021. So could you please check and process i...

Service Cancelled but refund not issued

Hi, My Services was cancelled but refund was not issued, tried for last 7 or 8 months but for one or the other reason it gets delayed by Now TV customer support, I have logged more than 4 times complaints as well but nothing ---- can anyone share t...

Resolved! Cancelling my existing broadband

I have taken out a contract today, do Now tv cancel my existing provider

Resolved! How to return hub

How do i return the broadband hub

Need to Cancel Order?!

Hi, I’ve just tried to sign up for broadband and sky sports package and the order has gone through but without sky sports, when I try to add sky sports it’s now going to cost me an £33 a month and not £25 as offered. I want to cancel the order or spe...

Need to cancel an order

Hi, I’ve just tried to sign up for broadband and sky sports package and the order has gone through but without sky sports, when I try to add sky sports it’s now going to cost me an £33 a month and not £25 as offered. I want to cancel the order or spe...

Problem with ip address

There seems to be a problem with the ip address at the moment it’s not being recognised as a U.K. ip, which is affecting some apps such as Netflix. Any idea how to resolve this?

Changing billing address error

The address where my broadband will be located was automatically used as my billing address. This is incorrect, however when I try to edit this it doesn't save?

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GDPR News and Info - 25th May 2018

Billing and trouble contacting

False negative email

Didn't receive my final settlement amount £10.27 after cancellation the broadband service.

Service Cancelled but refund not issued

Resolved! Cancelling my existing broadband

Resolved! How to return hub

Need to Cancel Order?!

Need to cancel an order

Problem with ip address

Changing billing address error

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

New Members