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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Broadband down

Has anyone else in Dover kent broadband just gone? Im finding this service totaly unnaceptable my phone line has never worked and NOW wont help me and now internet has gone down and i wasnt informed and i need the internet to do my work as some of us...

Resolved! Now broadband hub

My moms line ( fab fibre + anytime calls) went active on the 26/01/2022, she still has not received her hub, which i was told was sent on the 21/01/2022. When i spoke to support at the weekend they said there's a delay with manual orders.

Resolved! Change in broadband contract

I signed up for nowtv broadband but seems i kept the No contract option enabled when i was just checking the difference between the two.can someone please suggest how to get it changed I can’t call 03 number due to lack of balance, an email address w...

Sky sports broadband deal

I am an existing sky sports subscriber with now TV, paying £33 a month, I would like to add the now broadband package,  the sky sports package with broadband is offered at £25 per month, is this only for new sports customers or would my subscription ...

Broadband Down?

I got home today to find my internet is down. I have the orange light on my router and I have been through the usual troubleshooting guides. The resetting and unplugging polava. Still no Internet. Just wondering if anyone else in the Portsmouth area ...

Wazza082 by • Advocate
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Fixing account registration

My broadband account was set up incorrectly by a Now operator and now I cant register my account properly or use my account properly, I would love to talk to someone at Now but because of the operators mistake my account doesnt show me as registered ...

Taking telephone number with me

We are currently with Vonage, a VOIP provider via our community fibre supplier. We are now moving into town and taking over a landline again, using Now.How do we bring our number with us? the Now website and phone menus don’t seem to deal with phone ...

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