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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Authorised person

Hello. I need to add my grandson to my account, so he can get in touch with any issues I may have. I am unbale to have him with me when I call, to add him to the account. Can I do this online & I need to get in touch around me signing up as it is ask...

Issues signing up for Broadband

I'm trying to sign up for Broadband but every time I get to the payment page & hit pay I get a red box appear with the message "We're sorry something has gone wrong" & a spinning circle with the words contacting secure server below it. This is after ...

Resolved! Cancelling call package

Hi. I have the anytime call package that goes with the Standard broadband deal. My 12 month contract is up next month and Now have informed me of the new charges etc and that I need to give 10 days notice if I wnate dto cancel broadband however they ...

TtheA by • Mentor
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Broadband going down

Hi, I have had the same issue for over 4 months. My last card expired, and I forgot to change it on Nowtv, resulting in my broadband being shut off when it ultimately couldn't take the payment, reasonable. I realised and changed the card and made the...

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