Account and Billing - Broadband - Page 64

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Fibre broadband options disappeared after requesting Sky BB cancel

Hi, I decided to cancel my Sky TV and superfast broadband, and just take super fibre from NOW (which is the equivalent BB package). I had checked the day before asking Sky to start the cancellation that indeed the fibre products were available at my ...

cannot view any bills

Hi have logged in with my account but I can't see any bills on my account relating to the broadband I am using, please can someone assist me please Thanks

Resolved! Contract ends on the 23rd, when to cancel? options?

My broadband contract ends on the 23 march 22, If i find a better deal elsewhere do I just go with the other provider before the 23rd, do i need to contact them?the renewal email says if i want to cancel I need to give nowtv 10 days notice. also on t...

Resolved! Told Phone Number will Change

I signed up to move to NowTV for broadband and phone line, opting to keep my landline number. However, virtually straight away I received an email saying the order had changed and I had a new landline number. I cannot change my phone number and do no...

Resolved! Broadband not live yet - can I cancel?

Hi all, I have signed up to Now Broadband, and it is due to go live on 10th March. My flatmate has just told me he's leaving, so I need to leave the flat too. I'm likely to go stay at my parents for a period. Can I cancel my broadband now, without ha...

Haven't received Now TV broadband hub

Hi, I was a Now TV broadband customer from 2019 to 2020 and cancelled, when my contracted ended. I am switching over again from another provider. I don't need a new line installation or anything, but I asked for a new hub. When I wanted to place an o...

Caller Display not working

My service from Now was activated two days ago, but from then my caller ID has not worked. Phone call to Now on 17th - Oh it's activated on the line, it should start to work soon.Phone call to Now on 18th - I don't think we offer caller ID as a servi...

now broadband worth less than BT

Why can BT broadband users watch on two devices concurrently (as long as one is their BT box), but Now broadband users can only watch on one unless they pay for boost? Surely native NOW broadband customer should be treated at least as well as users o...

Early payment

Hello really need help as soon as possible! A payment has been took out earlier than usual and I need to cancel my broadband as I’ve moved house and got a new broadband! I really need that money please can someone help

I have broadband at home and now I want to order a new broadband contract for my office.

I want to get a new line installed for broadband in my office. I can't find an option on my account page to do this. Do I need to set up another account? Can Now TV offer me a discount for buying two contracts with them?

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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Resolved! Fibre broadband options disappeared after requesting Sky BB cancel

cannot view any bills

Resolved! Contract ends on the 23rd, when to cancel? options?

Resolved! Told Phone Number will Change

Resolved! Broadband not live yet - can I cancel?

Haven't received Now TV broadband hub

Caller Display not working

now broadband worth less than BT

Early payment

I have broadband at home and now I want to order a new broadband contract for my office.

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

New Members