Account and Billing - Broadband

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Should I pay 50% of bill for 50% internet speed?

As Now tv make it really unhelpful to find a complaints section I’m left with no other choice than to rant on here.customer 8 yearsspeed 75 down /25 up for 7 years.speed received for the past 12 months is 40ish with as low as 10.told by customer serv...

no service, ignored complains.

Hello community, I have sumbitted complains about absence of service twice. After the first one I booked an engineer appointment - no one came. Then rebooked one more time - no one came again. Just between appointments, my first complain was closed. ...

Problem with Your Broadband section of website.

After logging in I click "My Account" and then "Manage Account". You get presented with three options across the middle of the screen - "Your Broadband", "Your Payments" and "Test your connection". The last two options work and having recently starte...

cancellation of broadband before instalation

I cancelled my broadband before it was installed.does anyone know if they will email me confirmation that i cancelled? is there somewhere in my account I can check up on the status of the cancellation?also - were they correct in telling me that it ta...

been waiting for a month now for my router (new customer)

my phone won't connect to your number to allow me to cancel. no other way of contacting to cancel before the router arrives ? not the best start, shocking service

Account problem

Hello,I have been trying to get help on the hotline for many weeks but no one has been able to help me.I have broadband on NowTV and the service works.The problem is that there is no contract connected to my account.I contacted the hotline many times...

Is there any compensation due if I get ongoing delays but no live date issued.

Hi,Does anyone know if compensation is available if no go live date was provided (as that is covered in auto compensation)?I've booked on 13th March, with an aspirational go live date of 27th March, however since 27th March I just get text saying del...

Beware of misleading emails.

On December 27th l had an email saying my contract was coming to an end and I was offered 3 choices. Either do nothing and continue paying £23-50 or choose from two options which were written underneath. I did nothing and expected to be charged £23-5...

Resolved! Fraudulent Charges

I am not happy right now.Why all these unauthorized charges in my account, just within a few days you charged over £30.I need a refund, and how do I cancel and unlink my credit card? I didn't signup for this.Entertainment MembershipTo be paid on 13 A...

Connection failure

Will keep on posting everytime internet fails 9.57am

Community

Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Should I pay 50% of bill for 50% internet speed?

no service, ignored complains.

Problem with Your Broadband section of website.

cancellation of broadband before instalation

been waiting for a month now for my router (new customer)

Account problem

Is there any compensation due if I get ongoing delays but no live date issued.

Beware of misleading emails.

Resolved! Fraudulent Charges

Connection failure

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

New Members