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Jegak
Newbie

Router delivery issue

Hello,

 

My NOW Hub Two was supposed to come by yesterday (24th Nov), but it wasn't delivered to me. I still could not see my parcel though the Royal Mail tracking system says it was delivered.

 

An engineer from NOWTV is going to visit on 29th Nov, so could you please re-send the NOW Hub Two soon as possible please?

 

Thank you,

 

Jegak

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schnapps
Legend 5
Legend 5

Re: Router delivery issue

Hi @Jegak 

 

Because this is a customer forum with other customers helping out each other, you will be better off chasing the NOW Broadband Team directly.

 

Use the telephone number or web form on this link below to get in touch with them.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

View solution in original post

1 Reply
schnapps
Legend 5
Legend 5

Re: Router delivery issue

Hi @Jegak 

 

Because this is a customer forum with other customers helping out each other, you will be better off chasing the NOW Broadband Team directly.

 

Use the telephone number or web form on this link below to get in touch with them.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

View solution in original post