Problems cancelling hayu

[SharonM]

I've tried to cancel membership to Hayu several times to avoid a charge after seven day trial as I haven't watched it and don't intend to. I complete the process and keep receiving the message 'oops there is a problem try again later. Any suggestions please?

[schnapps]

Hi @SharonM 

Perhaps try a different internet browser when cancelling or try something like Chrome in Incognito mode.

If using a VPN disable it or try your smartphone if you have Mobile internet data instead of using the wifi on your home Network.

Also if currently abroad may possibly block the cancel process or the day the payment is due.