29-08-2022 21:07
I've noticed that my address is not on the openreach system. I contacted the bt wholesale team and they said
"If your address is not correct, this would be an Openreach issue as they run the network, your ISP should have a process to get to get this resolved with them"
For instance if I go to https://www.broadbandchecker.btwholesale.com/#/ADSL
My address is not on the system I have to go another way to get a UPRN.
So what to do
Thanks
30-08-2022 19:18
Have you got your UPRN. Until I did some reading up because of your query, I never realised how easy it is now.
30-08-2022 21:06
Yes that is how I got my correct info, UPRN for the bt site
31-08-2022 4:23 - edited 31-08-2022 4:23
I used the asus setup wizard to set the option 61, all seems to be working still after a reboot so no more hassle with that. Yet still taking ages to sign in on the line.
Thanks again for your help, I'll let you know how I get on with the call, any advice what to tell the NOW adviser regarding the address issule?
31-08-2022 12:21
So called NOW up, and well bad news, found out why my net is not right too, I'm getting someones else's net..
So now I have to leave Now Boardband, so openreach can add me correctly too the system.
31-08-2022 13:21
Oh my goodness, that sounds like a real mess. Don't think I've ever heard of that happening before. Hope it doesn't take too long to sort out.
31-08-2022 14:22
Well after a bit more of a chat with NOW, they have booked a openreach engineer on the 7th for them to look in to, after all it's not just my house it's the hole street!
01-09-2022 14:20
On something else the option 61, as I said above I now used the asus default setup to get the key. It connects faster, how it should. Maybe they changed something but now its just a 6 number combo. Yet never use to work I use to use say 123456abcdefg@skydsl|12345abC#
11-09-2022 12:26
So a update, I've had a openreach engineer round, check stuff and conformed I was set up, but address on the system is incorrect, And said my isp should have a process to solve this. So called now again and they are unable to do anything and then told me to contact openreach, yet they told me to contact my ISP. I'm now at a loss what to do. Now have my address in a different street and house, and unwilling to resolve.
11-09-2022 13:27
If Now have you at an incorrect address, how did they send you your router when you joined?
11-09-2022 14:52
@Anonymous User @Jayach
We have to consider that Now know where you really live - and sent the router there - but Openreach were given the wrong address, or were given the right address and subsequently got it wrong.
So Openreach are telling you that Now can fix it, but Now are sitting there bewildered because they have the right address, and they have no mechanism for correcting this with Openreach when it isn’t wrong at the Now end.
But whatever, it was Now’s choice to use Openreach, and if you gave Now the correct details, and Openreach, who attended at your property can’t correct your records, it’s up to Now to put Openreach straight.
Tell Now that the net you thought you bought was the internet, not a table-tennis net to play operator ping-pong over 😛