29-08-2022 21:07
I've noticed that my address is not on the openreach system. I contacted the bt wholesale team and they said
"If your address is not correct, this would be an Openreach issue as they run the network, your ISP should have a process to get to get this resolved with them"
For instance if I go to https://www.broadbandchecker.btwholesale.com/#/ADSL
My address is not on the system I have to go another way to get a UPRN.
So what to do
Thanks
29-08-2022 21:22
@Anonymous User
Give the broadband team a call in the morning using the number in the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
29-08-2022 22:26 - edited 29-08-2022 22:28
Yes I am with NOW Boardband, and have been having tech issules.
29-08-2022 23:16
Strange, as presumably your address was correct when you joined. As @gavs82008 says call them tomorrow, but is there any advice we can give on your tech issues?
30-08-2022 9:17 - edited 30-08-2022 9:17
Well is openreach address system, my house was built about 20years ago, yet they havent updated, Now TV as far as I know have my adress, but when checking my line I'm getting wrong info.
30-08-2022 9:25 - edited 30-08-2022 9:29
Tech wise, I was getting 67***kbps down and I was getting 16**kbps up. Had a line problem, 4 engineers later, now I get 60***kbps down 10**up.
I've notice strange lag and errors sending data. My down line is using Interleaving my upline is using fast path. Yet dont think it's the problem. Now will not do anything I'm over the min.
Now Tv think the hand over should be at 38mbps, yet it should be 48mbps, like there getting wrong info. I will link some pictures, as can not post on forum shortly.
30-08-2022 9:37 - edited 30-08-2022 9:41
https://ibb.co/MG4tv3f
https://ibb.co/mBzmCg7
https://ibb.co/8MhFqYB
https://ibb.co/z29vvBn
Also I am under 200meters from the cab, also the cab info changes.
There are some pictures. Stats from the Now TV device, and also from my 3rd party device.
30-08-2022 9:44
Todays cab info https://ibb.co/DgnZfXM
30-08-2022 13:34
On todays cab info the heading is cut off. Are you using the phone number for both? The address checker can give different results to the number checker. The cabinet number should be the same though.
The checker does change over time though, originally it gave me somewhere in the 70's but now it's 80/20, presumably because my line has been running at that for a while.
As for posting pictures I believe there is some threshold you have to pass before you can post them, although I got high up the rankings and still couldn't. I had to get a Mod to sort it out.