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Anonymous User
Not applicable

Open Reach Address problem.

I've noticed that my address is not on the openreach system. I contacted the bt wholesale team and they said

"If your address is not correct, this would be an Openreach issue as they run the network, your ISP should have a process to get to get this resolved with them"

For instance if I go to https://www.broadbandchecker.btwholesale.com/#/ADSL

My address is not on the system I have to go another way to get a UPRN.

So what to do

Thanks

33 REPLIES 33
gavs82008
Legend 5
Legend 5

@Anonymous User 

Give the broadband team a call in the morning using the number in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite 3

Are you with Now, or looking to join them?

Anonymous User
Not applicable

Yes I am with NOW Boardband, and have been having tech issules.

Jayach
Elite 3

Strange, as presumably your address was correct when you joined. As @gavs82008 says call them tomorrow, but is there any advice we can give on your tech issues?

Anonymous User
Not applicable

Well is openreach address system, my house was built about 20years ago, yet they havent updated, Now TV as far as I know have my adress, but when checking my line I'm getting wrong info.

Anonymous User
Not applicable

Tech wise, I was getting 67***kbps down and I was getting 16**kbps up. Had a line problem, 4 engineers later, now I get 60***kbps down 10**up.

I've notice strange lag and errors sending data. My down line is using  Interleaving my upline is using fast path. Yet dont think it's the problem. Now will not do anything I'm over the min.

Now Tv think the hand over should be at 38mbps, yet it should be 48mbps, like there getting wrong info. I will link some pictures, as can not post on forum shortly.

Anonymous User
Not applicable

https://ibb.co/MG4tv3f
https://ibb.co/mBzmCg7
https://ibb.co/8MhFqYB
https://ibb.co/z29vvBn

Also I am under 200meters from the cab, also the cab info changes.

There are some pictures. Stats from the Now TV device, and also from my 3rd party device.

Anonymous User
Not applicable

Todays cab info https://ibb.co/DgnZfXM

Jayach
Elite 3

On todays cab info the heading is cut off. Are you using the phone number for both? The address checker can give different results to the number checker. The cabinet number should be the same though.

The checker does change over time though, originally it gave me somewhere in the 70's but now it's 80/20, presumably because my line has been running at that for a while.

Opera Snapshot_2022-08-30_133103_www.broadbandchecker.btwholesale.com.png

As for posting pictures I believe there is some threshold you have to pass before you can post them, although I got high up the rankings and still couldn't. I had to get a Mod to sort it out.