No broadband for 2 days now and nobody has a clue what is happening and when it will be back on

[KennethJackson]

Does anybody have a clue why there has been no Internet access on Broom Lane Levenshulme manchesterits been 2 days now and no sign or knowledge of what is going on at now TV customer service centre took over 1 hour for me to get through to the cancellation team terrible service all around would not recommend nowtv to anybody

[Jayach]

If your broadband has a problem, that is always a possibility with the technology used.

Why would you be contacting the cancellation team, before you have given Now a chance to resolve it?

Do you know if the problem is affecting other ISP's as well as Now?

[gavs82008]

@KennethJackson 

You need to be calling the number from this link, not to cancel as @Jayach pointed out.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1