13-05-2022 14:18
Hi all,
I'm moving into a new rented house next month and need to set up Internet myself before moving into the property (I work from home, so it's quite vital I can get it sorted as soon as possible!).
The old tenants used a NOWTV boxed through an Openreach plug, so I was wondering if I was to set up NOWTV broadband it would be an instantaneous process and we would get internet right from the move in date.
I also wanted to know with the no contract scheme (the £60 set up cost) I would be able to cancel further down the line if better opportunities arise?
Thank you guys!
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13-05-2022 14:26 - edited 13-05-2022 14:27
Hi @Anonymous User
It will take around 14 days from date of order placed if it's a straight forward switch over irrespective if there is a NOW Broadband service already in place with the previous tenant.
With the £60 admin fee paid you can cancel anytime without a penalty.
13-05-2022 14:26 - edited 13-05-2022 14:27
Hi @Anonymous User
It will take around 14 days from date of order placed if it's a straight forward switch over irrespective if there is a NOW Broadband service already in place with the previous tenant.
With the £60 admin fee paid you can cancel anytime without a penalty.
13-05-2022 14:29
Hi @schnapps
Thank you for the fast response. So it doesn't matter if they have the router already there, we'd have to get a new one sent to us through the mail which should arrive 2 weeks from now?
13-05-2022 14:33 - edited 13-05-2022 14:35
Hi @Anonymous User
NOW will send out a new Router about two or three days before your live activation date (even if the old tenant leaves the existing NOW Router in the property).
You can use either if you wish, but this will not speed up the behind the scenes to get your order live.
The 14 days is usually standard with other ISP's also that use the BT Openreach infrastructure from my experience.