30-01-2023 13:57
Normally moving your broadband to another property would be done over the phone indicated in this link.
https://help.nowtv.com/article/how-do-i-move-now-broadband-to-my-new-home
However I know that you can email support and they also help with broadband queries. No harm in dropping them an email to see what can be done for you.
See below picture for the email address.
30-01-2023 14:25
Do you have access to a text relay service? Otherwise, try the feedback form here:
https://help.nowtv.com/complaints