13-03-2024 17:04
Hi all,
can anyone please tell me if I need to contact my previous broadband provider to let them know I am leaving them?
Thanks
13-03-2024 18:00 - edited 13-03-2024 18:03
Depends on who the previous provider is.
If it's another FTTC provider you shouldn't have to.
However if you don't get a "sorry you are leaving us" email in a few days, I would check with them. (but do not cancel yourself if they are FTTC)
See Ofcom's advice.
13-03-2024 18:05 - edited 13-03-2024 18:08
That is if your current provider has a router that plugs into the phone socket, and uses the (bt)Openreacjhnetwork.
Who is the provider that you are leaving and what package are you on ( and soon to leave) with that provider? ie plusnet, talk talk, EE, BT, etc