@SR24
on your avatar top right, click Manage NOW Account. You should see your broadband details as one of the options there.
If you don’t, then you have your broadband under a separate account; ask the Broadband team, on 150 from your Now landline, what that is.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
