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Anonymous User
Not applicable

Help

Hi all can someone please tell me why I keep getting phone calls saying that my services are being suspended, my bills are up to date but I keep getting this every day and it is getting annoying. 

1 REPLY 1
Saint1976
Elite 3

@Anonymous User Do they say "we are from your internet/phone provider" without actually identifying any particular company? If so, there's every chance you are being targeted by a well known scam.

 

I'm not aware of any company that calls a customer to tell them that they are in arrears.

 

Firstly, if you get another call, politely inform them that you are recording the call and have made a note of the number they used to call you. This will normally be enough to have them hang up PDQ and not bother you again. You can report scam calls here

 

https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-texts-and-nuisance-calls/

 

If you need any more reassurance, call Now and confirm with them that your account is in order.