Contract start date

[LindaH]

My contract was to end 4 February 2024. I responded to an email to renew my contract today. The new contract is 12 months from today (24 January). Surely as a renewal it should start from when the old contract ended. Could somebody please explain to me why this is not so. 

[redchiz1]

@LindaH 

I believe that is quite normal, your new contract takes effect straight away. Any further queries will need to be made directly to NOW, they don't respond on here. 

[LindaH]

@redchiz1 Thank you for taking the time to respond

[gavs82008]

@LindaH 

To echo what @redchiz1 said about the forum use. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

In the email you must have received contact information which you can call the broadband team directly?

[LindaH]

@redchiz1 

@gavs82008 Thank you for taking the time to respond

[Jayach]

As @redchiz1 says, I believe it is normal.

You are basically re-negotiating your contract, so the new one starts immediately, and any un-used time from the precious one should be credited in you first payment for the new one.

[LindaH]

@Jayach Thank you for taking the time to respond

[Jayach]

@LindaH 

Thank you for posting a query we could respond to. It gets pretty quiet in here otherwise.🤣