19-03-2024 11:23
I am out of contract and wish to cancel, is there period of notice I have to give, or can i just cancel once i find a new service.
Regards
19-03-2024 11:54
Everything is highlighted in this link.
https://help.nowtv.com/article/how-do-i-cancel-broadband
19-03-2024 11:54 - edited 19-03-2024 11:55
If your new service is also FTTC, no need to cancel, the new provider will do it.
Switching broadband provider - Ofcom
If you are moving to a full fibre or cable (Virgin) provider you will probably need to cancel with Now.
I believe you need to give 30 days notice of cancellation.
19-03-2024 18:53
Moving your phone number to your new provider will automatically cancel your service with Now , i would strongly advise that if you want a landline/phone service with your new provider oand/or your new provider has a phone service that you sue this process to cancel Now.
Your new provider will trigger what is called a number port, and you will/should get a message from Now saying something like sorry to see you go that process is automatic and you should not need to contact your losing ( old - ie Now) provider