Bill change in June/Jul

[DavidT]

My bill went up between June and July when I renewed in march. Was there a bill increase around June/July time?

thanks

[schnapps · Accepted solution]

Hi @DavidT 

Was the price increase £3.50 ?

If so have a read of this linked article below.

https://help.nowtv.com/article/changes-to-your-broadband-membership 

You should have received an email from Sky about this £3.50 NOW Broadband price rise from July onwards.

[DavidT]

That’s exactly what’s happened. No idea how I a) didn’t notice until now and b) missed the comms on this 🤣. 
Gives you an insight into how on top of my finances I am 🤣. Thanks for the reply 👌👌👌👍

[schnapps]

Hi @DavidT 

Did you get the email from Sky around May or June ?

If not contact NOW Broadband Team and put in a complaint you never got any email correspondence about the NOW Broadband price rise.

[DavidT]

Did a quick search for NowTV / Sky, plus increase and found that in August I was on the ball and raised a case 12820083 stating I noticed the increase but had not received any comms about it. I’ve not received any reply to the case other than the auto generated one giving me the case number 🤣. 
is there a way to access the case using the number or best just to contact? Sorry for all the questions. I set these things up then forget about them until renewal time 🙈

[schnapps]

Hi @DavidT 

Just contact them back either by phone or email and quote the case reference number in question.

[DavidT]

Perfect, thanks @schnapps 👌👌👌👍