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Anonymous User
Not applicable

‎10-11-2017 18:34

Charged despite cancelling free trial

Why have I been charged £7.99 despite cancelling the free trial virtually instantly??
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3 REPLIES 3
Andy
Legend 5
Legend 5

‎10-11-2017 18:36

@Anonymous User

 

Welcome to the forum. Have you checked your My Account > My Passes page to make sure the pass isn't still active? 

 

https://account.nowtv.com/passes

 

If it's still showing there you'll need to cancel it again, make sure you go through all the screens in the cancellation process until you reach the very end and the cancellation is confirmed.

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Anonymous User
Not applicable

‎10-11-2017 18:48

In response to Andy's comment
I tried to cancel, as I managed to do with the movies free trial but clearly this didn’t work for some reason. I’m not happy about this but what can I do.
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Andy
Legend 5
Legend 5

‎10-11-2017 18:53

In response to Anonymous User's comment

@Anonymous User

 

Cancel it again now to make sure it doesn't keep renewing. 

As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

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