03-08-2022 18:02
BE CAREFUL ABOUT MOVING TO THIS COMPANY
I decided to move to NOW as they offered a rolling contract; monthly; for personal reasons.
All went well until the change over day the 29th July; it never happened. No contact from NOW.
I waited until the2nd August when I was informed by a lady working from home that it would be 3 days before I could be UPDATED; not connected but updated.
3rd August. Enough is enough! I phoned again and was told there was an issue with my line, but that I would be UPDATED on the 9th August! 6 DAYS TIME.
I phoned back having found another number and told them in no uncertain terms that I was not prepared to wait for that long.
I asked many times to speak to a senior officer but was told no one is available. It was only when I told the operator to cancel my contract that I was handed over to someone who did sound as if he had more authority.
After a lot of manure he agreed to cancel.
I am now back with BT who have had problems getting my line from NOW.
I intend to take this matter further and claim compensation.
LET THE BUYER BEWARE
Solved! Go to Solution.
05-08-2022 21:56
@Anonymous User
OK, so you were on an FTTP deal with BT.
Now only offer FTTC.
You’ve had a narrow escape 😛
05-08-2022 16:05
@Anonymous User
What Broadband option were you/ are you on with BT?
05-08-2022 21:24
the top one, 150m etc wanted to save money, all i did was waste my time. now got a much better deal with BT. AND EXCELLENT SERVICE. a real person to talk over the problems. one that knows his business unlike NOW who are ignorant and clueless in my experience. as i said before. BEWARE OF THE COMPANY
05-08-2022 21:56
@Anonymous User
OK, so you were on an FTTP deal with BT.
Now only offer FTTC.
You’ve had a narrow escape 😛
06-08-2022 12:47
Thanks Roy, I now know that, and am glad I told them to cancel but I am still having issues because of their incompetence.