moving to NOW from BT.

[brynorpheus]

BE CAREFUL ABOUT MOVING TO THIS COMPANY

I decided to move to NOW as they offered a rolling contract; monthly; for personal reasons.

All went well until the change over day the 29th July; it never happened. No contact from NOW.

I waited until the2nd August when I was informed by a lady working from home that it would be 3 days before I could be UPDATED; not connected but updated.

3rd August. Enough is enough! I phoned again and was told there was an issue with my line, but that I would be UPDATED on the 9th August! 6 DAYS TIME.

I phoned back having found another number and told them in no uncertain terms that I was not prepared to wait for that long.

I asked many times to speak to a senior officer but was told no one is available. It was only when I told the operator to cancel my contract that I was handed over to someone who did sound as if he had more authority.

After a lot of manure he agreed to cancel.

I am now back with BT who have had problems getting my line from NOW.

I intend to take this matter further and claim compensation.

LET THE BUYER BEWARE

[RoyB]

@brynorpheus 

What Broadband option were you/ are you on with BT?

[brynorpheus]

the top one, 150m etc wanted to save money, all i did was waste my time. now got a much better deal with BT. AND EXCELLENT SERVICE. a real person to talk over the problems. one that knows his business unlike NOW who are ignorant and clueless in my experience. as i said before. BEWARE OF THE COMPANY

[RoyB · Accepted solution]

@brynorpheus 

OK, so you were on an FTTP deal with BT.

Now only offer FTTC.

You’ve had a narrow escape 😛

[brynorpheus]

Thanks Roy, I now know that, and am glad I told them to cancel but I am still having issues because of their incompetence.