charged 21.00 a month but no record of this on my account

[notNOWtv]

hey

I have been charged 21.00GBP a month to my bank for the last few months by NOW TV sports but no record of this on my NOW TV account. and whenever i try to access sports packages i get asked to subscribe or buy a one of day pass for the footy i want to watch. How do i speak to someone? i cant cancel or dispute a payment that my account does not register and i cant cancel with my bank because the reference numbers keep changing as its a subscription not a direct debit per se. I also cant cancel the account because the account doesnt register that i am paying the 21.00GBP so what am i canceling?

have tried using chat online here but for 3 days running none answers. have been on hold for over an hour this morning. 

absolutely furious that theres no dorect way to speak to a human. the whole system keeps me going round in circles and meanwhile i am losing 21.00 quid a month with no recourse or way to stop it!

PLEASE HELP

[gavs82008 · Accepted solution]

@notNOWtv 

Sounds like a duplicate account with same payment details.
https://help.nowtv.com/article/find-an-account

See this link for why staff wont reply.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Try another browser or via this link for live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint

[notNOWtv]

actually the browswer thing made al the difference.... who knew?! well you did obviously. frustrated to have wasted so much time and tink NOWTV should make it clear they dont like firefox but thank you for your help! and yes it was a double account issue! phew sorted thanks to  a great customer service agent.

[RoyB]

@notNOWtv 

Its not that Now don’t like Firefox; it’s just that using any browser with Now is likely to fill the cache with cruft that will make it misbehave 😢

No doubt next week somebody will hit a brick wall with Now on Chrome, will switch to Firefox, and will then be able to motor serenely on.

[notNOWtv]

thanks a lot  @gavs82008