Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Charged without active passes

How can I find out if someone is using my payment details on a separate account?TIA

Sky sports issue

Hi, just got a sky sports monthly pass but even though it shows on my account, it is still saying I need to buy a pass to watch? Any help please?

Billing query

I’ve been charged £11.99 from now/tv billing help from a card which isn’t mine .I,ve already paid my usual £8.99 usual amount ???

Account error - Problem with voucher for Sports

Hello, How do I contact support now? Is live chat back at the moment. I have an error when I go and try and redeem my sky sports voucher, it says there was a problem in the account. Thanks

Cannot update card details, address issue

I need to update my card details but my address is no longer in the drop down list for my postcode so it complains all the time. There doesn't seem to be a way to enter it manually. Missed F1 today. Thanks NowTV.

Charge

Hi There I have recently been charged before my 7 day trial had ended. The account is now cancelled.My partner had already set a WiFi broadband account with NOWTv which is getting activated tomorrow.Now, we would like to see the offers available for ...

Deleting live tv

Hi, I have now tv on wifi on a couple of smart TVs and on the stick on a small tv. Is there any way of removing the live tv from the accounts? We dont have a tv aerial so everything is streamed but we would like to remove live tv so we can tell BBC...

Now TV pass

I have downloaded now TV in my phone and set up an account and now I have a proplem I havnt got the now TV app on my TV so I can't watch it any way and I am still being charged and trying to get a refund but now TV have told me they only deal with br...

Premier League 10 month pass

Hi I had the premier league pass, got my code from now tv to extend for a month, now I can’t watch anything because it says I need a new pass. I need to watch Football!

Resolved! I can't sign into my account on any platform

I can’t sign into my account on any platform since Saturday 11th July. I have changed my password 5 times but keep getting the message ‘There was an unexpected error’. I then get an e-mail telling me my password has been changed and to sign in.When s...

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