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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! Contact Broadband

I am autistic and have PTSD, I am self-isolating, I have tried for hours and can't find a way to speak to a customer care person. I am having triggers and now huge mental health episodes just through the stress caused by this, can anyone truly help m...

I can't cancel my subscription?

I can't cancel my subscription (still in the free 30 day pass) - when I click on Manage My Account as suggested, it says I have no subscriptions. I definitley have one as I can view Now TV movies on my Xbox! Help please!

BT Youview logs in to wrong account

My BT Youview box logs into someone else's account for both Now TV and Netflix. I log out through the App and reset with my details which works ok but when I log out again and go back in it defaults back to the wrong account not mine.Bit of a securit...

New Account

HiI have set up an account but didn’t chose a set up date or enter payment details. Can someone tell me what to do or give a customer service number I can call pleasethanks  

Membership Page Not Loading

Hi, yesterday the Membership area of my account stopped loading and all I see is a white blank screen. I've tried a mobile phone, tablet, desktop Web browser and also connected via mobile data to rule out my broadband. I contacted nowtv chat who said...